1. Data Controller
The controller responsible for processing personal data through this website is:
Company: Laboratorio Cobvie S.L.
NIF: B56314164
Address: Av. de la Catedral 6, 08002 Barcelona, Spain
Website: https://www.cobvieaesthetics.com
Email: info@cobvieaesthetics.com
Telephone: +34 648 563 142
Commercial Registry details: Registered in the Commercial Registry of Barcelona, IRUS 1000384190678, registry sheet B601474, entry No. 1.
This policy explains how we process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish data-protection legislation.
2. Scope and Website Purpose
This website presents our company, vision, mission, product portfolio, testimonials and marketing activities, and facilitates commercial enquiries.
It does not offer online purchasing, payment or order placement. Commercial conditions are agreed separately with distributors and clinics.
3. Personal Data We Collect
Depending on how you interact with us, we may collect:
Your name, email address and telephone number.
Your company or organisation, country and professional contact details.
The enquiry type, message and other information you voluntarily provide.
Communications sent through email and contact forms. The website assistant provides automated replies locally in your browser; its messages are not sent to our team or stored by the supplied website application.
Technical information, such as IP address, browser information and security logs.
Information obtained through optional cookies or similar technologies, where you have consented.
Please do not submit patient information, medical records or other sensitive personal data through general enquiry forms or chat.
Mandatory fields are identified on the relevant form. Providing other information is optional. Without the information needed to handle your request, we may be unable to respond.
4. Purposes and Legal Bases
We process personal data for the following purposes:
Responding to enquiries
We use your contact details and message to provide requested information and respond to questions. Where the form requests specific consent, this processing is based on that consent.
Where you request steps towards entering a contract personally, processing may instead be necessary to take those steps at your request.
Managing professional contacts and commercial discussions
We use professional contact information to communicate with representatives of clinics, distributors and other organisations. Where applicable, this is based on our legitimate interest in managing business relationships, subject to your rights and reasonable expectations.
Marketing communications
Where we offer a subscription and you separately consent, we use your details to send news, product information or other marketing communications. Subscription is optional and is not required to submit an enquiry.
Website security
We process necessary technical information to protect the website, prevent misuse and maintain secure communications, based on our legitimate interest in operating a secure website.
Website analytics
Where optional analytics are used, processing is based on your cookie consent. Further information is available in our Cookies Policy.
Legal obligations
We may process and retain information where necessary to comply with applicable legal obligations.
Reading or acknowledging this policy does not itself constitute consent to every processing purpose.
5. Data Retention
We retain personal data according to its purpose:
Enquiries: for the time needed to respond and complete relevant follow-up.
Professional contacts: while the business relationship or relevant discussions continue, subject to periodic review.
Marketing subscriptions: until you unsubscribe or withdraw consent, with limited records retained where necessary to demonstrate consent or respect your opt-out.
Technical and security information: for the period reasonably necessary for security and incident management.
Cookie-related information: according to the periods specified in the Cookies Policy.
Where information must be retained to comply with legal obligations or establish, exercise or defend legal claims, access will be restricted as appropriate. Information will be deleted or anonymised when retention is no longer necessary.
6. Service Providers and Other Recipients
Personal data may be accessed by authorised personnel and service providers supporting our operations, such as website hosting, email, IT support, enquiry management and chat services.
Where a provider processes personal data on our behalf, the relationship must be governed by the required data-processing terms.
Information may also be disclosed to competent authorities where required by law, or to professional advisers where necessary and subject to appropriate confidentiality obligations.
7. Distributor Referrals
If your enquiry would be better handled by a local distributor, we will explain the proposed referral and identify the recipient before sharing your information.
Where consent is the applicable legal basis, we will obtain your specific consent. Providing information to Cobvie does not automatically authorise its use by distributors for their own marketing campaigns.
8. International Transfers
Some service providers or proposed distributor referrals may involve processing outside the European Economic Area.
Before such a transfer takes place, the relevant destination, recipient and transfer arrangements must be identified. Where required, transfers must rely on a valid GDPR mechanism, such as an applicable adequacy decision or appropriate contractual safeguards.
You may contact info@cobvieaesthetics.com to request information about transfers relevant to your personal data and how to obtain a copy of applicable safeguards.
9. Cookies and Similar Technologies
Information about cookies, their purposes, providers, durations and available choices is provided in our separate Cookies Policy.
Where consent is required, optional cookies remain disabled until you consent. You can change your choices through the website’s cookie-preference controls.
10. Your Rights
Subject to the applicable legal conditions, you may:
Access your personal data.
Request correction of inaccurate or incomplete data.
Request deletion.
Request restriction of processing.
Object to processing based on legitimate interests.
Object at any time to processing for direct marketing.
Request data portability where applicable.
Withdraw consent where processing relies on consent.
To exercise your rights, email info@cobvieaesthetics.com or write to:
Laboratorio Cobvie S.L.
Av. de la Catedral 6, 08002 Barcelona, Spain
Describe your request and provide sufficient information to identify the relevant records. Additional identity-verification information will only be requested where reasonably necessary; an identity-document copy is not routinely required.
We will normally respond within one month of receiving your request. Where a lawful extension is necessary, we will inform you within that month and explain the reason.
You may also lodge a complaint with the Spanish Data Protection Agency (AEPD) at https://www.aepd.es.
11. Withdrawal of Consent
You may withdraw consent at any time by contacting info@cobvieaesthetics.com, using the unsubscribe option in marketing communications or changing your cookie preferences, as applicable.
Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
12. Security
We apply technical and organisational measures appropriate to the risks of processing, including measures intended to prevent unauthorised access, disclosure, alteration or loss.
No online system can guarantee absolute security.
13. External Links
Our website may contain links to third-party websites or communication platforms. Their processing of personal data is governed by their own privacy policies. Review those policies before providing information.
14. Changes to This Policy
We may update this policy to reflect changes in our activities, website or legal requirements. The latest version and its update date will appear on this page.
Where required, we will provide additional notice or obtain fresh consent before introducing new processing purposes.